Frequently Asked Questions
If you need help, do not hesitate to send us a message at - support@svere.com
General Information
How can I contact you?
You can reach out anytime via the live chat in the bottom-right corner, or email support@svere.com. We’re here to help.
Can I change or cancel my order?
If your order has already been processed or shipped, we cannot guarantee that changes or cancellations will be possible.
If you need to modify or cancel your order, please contact us immediately here.
What are your shipping times?
Orders are processed within 1-3 business days.
After processing, shipping typically takes about 3-7 business days.
You can track your order here.
How do I track my order?
To track your order, enter your order number on the "Track Your Order" page.
How much does shipping cost?
We offer free, worldwide shipping!
What payment methods are available?
We accept all major credit cards as well as PayPal.
What if my package arrives damaged?
If your package arrives damaged, please contact us immediately here.
Our team will assist you as quickly as possible to make things right!
Do you ship outside the United States?
Yes! We offer free worldwide shipping on all orders.
Product Information
How can I adjust the ring or bracelet size?
Our pieces are made to adjust easily and comfortably, so they can fit a wide range of sizes — whether for a child or an adult.
Rings:
To make the ring smaller, gently squeeze it toward the center. To make it larger, carefully pull the band apart slightly until it fits comfortably.
Bracelets:
Our bracelets feature a simple adjustable sliding cord. Just gently pull the strings to tighten the bracelet, or pull the sides apart to loosen it for a larger fit.
What materials do you use?
Our jewelry is made from top-grade stainless steel, so it’s durable, long-lasting, and perfect for everyday wear.
What comes with my order?
Each piece of jewelry comes beautifully packaged in its own gift box, along with a message card for the special person you bought it for.
Are your pieces waterproof?
While our jewelry is water-resistant, we recommend removing it before showering, swimming, or applying lotions and perfumes to keep it looking its best.